Refund Policy

In accordance with Electronic Transactions Act No. 19 of 2006, you have a right of cancellation in respect of the payments made to your own insurance policy other than the premium already fallen due. This right shall (subject to the Regulations) expire fourteen calendar days from the day on which either the payment is made by you or your payment is accepted by Sanasa General Insurance Company Limited, whichever date occurs first. Should you wish to cancel, notice should be sent to (specify) Manager, No. 172, Sanasa General Insurance Company Limited, Elvitigala Mawatha, Colombo 03 or email to info@sgic.lk along with the proof of payment.

However, Sanasa General Insurance reserves the right to suspend any refund which appears that the request is false or not complied with the Terms and conditions specified above. Further Sanasa General Insurance will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation to any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in sending or receiving of any notice or communication or instruction through the post or any electronic medium).

1. Refund Eligibility

Refunds may be processed under the following conditions:

Policy Cancellation:

• • Refunds will be issued in accordance with the terms and conditions of the insurance policy.
  • Any applicable cancellation fees will be deducted.

Overpayment or Duplicate Payment:

• • If a customer makes an excess or duplicate payment, the excess amount will be refunded after verification.

Payment Errors:

• • Refunds may be processed if a payment error occurs due to technical issues or incorrect payment details provided by the customer.

Refund Requests:

• • Refund requests must be submitted in writing or via the company’s official communication channels within 14 days of the payment date.

2. Refund Process

Submission of Refund Request:

• • Customers must provide the following details when requesting a refund:
    • Full name and contact details.
    • Policy number and payment reference.
    • Reason for the refund request.
  • Requests can be submitted Manager, No. 172, Sanasa General Insurance Company Limited, Elvitigala Mawatha, Colombo 03 or email to info@sgic.lk.

Verification and Processing:

• • All refund requests will be reviewed and verified by the Finance Department of Sanasa General Insurance Company Limited

Processing Time:

• • Refunds will be processed within 5 working days from the date of request approved.
  • Customers will be notified once the refund is processed.

Deductions and Adjustments:

• • Any applicable bank charges, fees, or deductions as per the policy terms will be adjusted before processing the refund.
  • We do not offer exchanges:  a new process must be carried out if you want to pay for different insurance policy.

3. Non-Refundable Payments

The following payments are non-refundable:

1. Payments made for policies where the coverage period has already commenced.
2. Payments for administrative fees, service charges, or processing fees.
3. Refund requests made beyond the specified time limit.

4. Disputes and Escalation

If a customer is dissatisfied with the refund decision, they may escalate the matter by contacting info@sgic.lk. All escalations will be reviewed by senior management within 3 working days.